Shipping Details Shipping Details

HOW DO YOU ENSURE THAT THE CORALS ARRIVE SAFELY?

In order to ensure that the corals you have ordered reach you safely, they will be shipped in special secure packaging. We also work wish specialised logistics companies (such as GO! Overnight), which has enabled us to reduce the number of items that don't arrive safely to a shrinking level in the past few years. This is how our corals are individually wrapped:

IS THERE ANY RISK TO ME AS THE CUSTOMER IF THE CORALS DON'T SURVIVE TRANSPORTATION?

No. Despite our experience and optimised packaging, we cannot completely rule out that something could go wrong in the transportation. If, despite all expectations to the contrary, there is a problem with an order, this does not present a risk to you: we offer a live arrival guarantee with no questions asked – we will replace the coral for you if you send us a photo during the first 24h after arrival.

"We offer overnight EU-Shipment with live arrival guaranteed! "

SHIPPING PROCESS IN PICTURES

1. Using a sophisticated classification system, we can pick out exactly the coral that you have ordered.

SHIPPING CALCULATOR

to show shipping costs, please choose the country you want the order to be shipped.

Dry Goods Shipping

Calculation Total price
to EUR 199,00 EUR 4,90
from EUR 200,00 EUR 0,00

ISC Live Rock Shipping

Calculation Total price
to 10000.00 EUR 9,90

ISC Live Stock Shipping GO! Saturday

Calculation Total price
to 10000.00 EUR 34,90

ISC Live Rock Shipping Saturday

Calculation Total price
to 10000.00 EUR 49,90

Go! Overnight Express Shipping

Calculation Total price
to EUR 200,00 EUR 9,90
from EUR 200,00 EUR 0,00

The conditions below apply. If you have any further questions, our contact details can be found in the imprint.

 

PAYMENT CONDITIONS

 

The following payment options are available within Germany:

- cash on collection

- advance payment by bank transfer

- payment by credit card

- payment by Paypal

- payment by direct transfer

- payment by invoice (using BillSAFE)

 

The following payment options are available for deliveries to EU countries:

- cash on collection

- advance payment by bank transfer

- payment by credit card

- payment by Paypal

- payment by direct transfer

- payment by invoice (using BillSAFE)



Additional information about payment

We reserve the right to make a delivery only after advance payment in individual cases.

 

Special agreements on the payment methods offered

Purchase on account using BillSAFE

When purchasing on account using BillSAFE, the provider transfers the payment due by you to the full extent and irreversibly to Paypal (Europe) S.ä r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. You agree that before accepting the transfer PayPal (Europe) S.ä r.l. et Cie, S.C.A. may carry out a credit check using the information provided.

The provider reserves the right to reject this form of payment as a result of this credit check. You will be informed of this before you order is sent.

If the purchase on account is approved, PayPal (Europe) S.ä r.l. et Cie, S.C.A. accepts the transfer, so amounts payable may only be paid to PayPal (Europe) S.ä r.l. et Cie, S.C.A.

 

Our bank details:

Account holder: Whitecorals Vertriebs GmbH

Deutsche Bank Stuttgart (sort code: 60070024)

Account number: 191257505

IBAN: DE19600700240191257505

BIC/SWIFT code: DEUTDEDBSTG

 


SHIPPING CONDITIONS

 

Shipping is within the European Union.

 

DELIVERY PERIOD

Unless otherwise stated in the item description, delivery of the goods within Germany will be within 3-5 days and delivery to other countries within 5-7 days. When paying in advance, the delivery period starts from the point at which payment is received.

Please note that there are no deliveries on Sundays and on public holidays.

If you are collecting the items yourself, we will inform you about the provision of the goods and the collection options by email. In this case we will not charge any shipping costs.

 

SHIPPING COSTS (including statutory VAT):



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