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Shipping Details

This is how we ship live stock

In order to ensure that the corals you have ordered reach you safely, they will be shipped in custom made fish bags, special water for shipping and sealing by a pneumatic clipper within a isolated box. We use specialised logistics companies (such as GO! Overnight)., which has enabled us to ship live stock safely over night to your door. Check out the video below to see how our live stock is packed and shipped. 

Live arrival guarantee for Corals, Fish and Invertebrates

Because of our experience and optimised packaging, we can ensure that live stock arrives safely and in perfect condition at your home. If, despite all expectations to the contrary, there is a problem with an order, this does not present a risk to you: we offer a live arrival guarantee with no questions asked – we will replace the coral for you. Please use our claims form in that case

Our Live Stock Shipping Step-by-Step

1. Place your order and choose an arrival date

2. We pick up exactly the coral you ordered

3. We pack all live stock in custom made fish bags, special water for shipping and sealing by a pneumatic clipper

4. Depending on the weather, we add heat packs or ice packs free of charge

5. Shipments are picked up at our facility at night by a specialized live stock company and will be delivered to your door next day

Shipping cost calculator

to show shipping costs, please choose the country you want the order to be shipped.

Live Rock Shipping Saturday (GO!)

  • delivery on saturday between 8 am and 12 pm
  • dry goods can be sent in a separate parcel with a different mail-order firm

Calculation Total price
to EUR 10.000,00 EUR 49,90
from EUR 10.000,00 - No Shipping -

Certified Live Animals Express Shipping Saturday (GO!)

  • delivery on saturday between 8 am and 12 pm
  • dry goods can be sent in a separate parcel with a different mail-order firm

Calculation Total price
to EUR 10.000,00 EUR 34,90
from EUR 10.000,00 - No Shipping -

Dry Goods Standard Shipping (DHL/UPS)

  • Transit Time 2 - 5 days

Calculation Total price
to EUR 199,00 EUR 4,90
from EUR 200,00 to EUR 10.000,00 EUR 0,00
from EUR 10.000,00 - No Shipping -

Live Rock Shipping (UPS)

  • Possible arrival days in Germany tuesday to friday, EU tuesday to thursday
  • Transit Time 1 - 3 days, delivery between 8 am and 7 pm
  • Dry goods can be sent in a separate parcel with a different mail-order firm

Calculation Total price
to EUR 10.000,00 EUR 9,90
from EUR 10.000,00 - No Shipping -

Certified Live Animals Express Shipping (GO!)

  • possible arrival days tuesday to friday (due to high dispatch rate: choose a different altenative arrival date!)
  • delivery in Germany between 8 am and 12 pm, in Austria between 8 am and 4 pm
  • dry goods can be sent in a separate parcel with a different mail-order firm

Calculation Total price
to EUR 250,00 EUR 12,90
from EUR 250,00 to EUR 10.000,00 EUR 0,00
from EUR 10.000,00 - No Shipping -

Dry Goods Express Shipping (DHL/UPS)

  • Transit Time 1 day. Delivery Monday to Friday.
  • Only select this option, when you dont have any Live Stock in your shopping cart

Calculation Total price
to EUR 10.000,00 EUR 9,90
from EUR 10.000,00 - No Shipping -

Shipping Conditions for special goods (Salt, Sand, Tanks, Frozen Food, Measurement Cargo):

  • Heavy Items (weight above 30kg): For Salt, Sand, artficial Rocks (except live rocks) a surcharge depending on the weight will be added. Please see table below
  • Frozen Food: A fixed rate is charged for frozen foo
  • Measurement Cargo: A fixed rate is charged
  • Tanks and Cabinets: A fixed rate is charged for forwarding tanks & cabinets

Heavy Items surcharge for Salt, Sand, artificial Rocks by Country: 
 
Country 15-30kg 31-45kg 46-60kg 61-75kg 76-90kg 91-105kg 106-120kg
Germany 0,00 9,90 9,90 19,80 19,80 29,70 29,70
Belgium 10,90 33,90 44,90 55,80 77,90 99,90 109,90
Bulgaria 14,90 40,90 55,90 82,90 96,9 123,90 137,90
Denmark 10,90 34,90   69,90 80,90 104,90 115,90
Estonia 14,90 40,90 55,90 82,90 96,90 124,90 139,90
Finland 14,90 42,90 57,90 84,90 99,90 127,90 142,90
France 10,90 33,90 44,90 67,90 78,90 99,90 110,90
Greece 14,90 42,90 55,90 84,90 99,90 129,90 144,90
Croatia 15,90 43,90 58,90 86,90 100,90 129,90 144,90
Ireland 14,90 42,90 57,90 85,90 99,90 127,90 142,90
Italy 12,90 39,90 50,90 76,90 89,90 114,90 128,90
Latvia 14,90 42,90 56,90 83,90 98,90 125,90 139,90
Lithuania 14,90 42,90 56,90 83,90 98,90 125,90 139,90
Luxembourg 10,90 33,90 43,90 65,90 75,90 98,90 109,90
Malta 14,90 41,90 55,90 81,90 96,90 122,90 136,90
Austria 10,90 34,90 45,90 67,90 79,90 101,90 112,90
Netherlands 10,90 34,90 45,90 67,90 79,90 101,90 112,90
Poland 11,90 34,90 45,90 69,90 89,90 103,90 114,90
Portugal 14,90 43,90 57,90 85,90 99,90 127,90 142,90
Romania 14,90 41,90 55,90 82,90 96,9 123,90 137,90
Sweden 13,90 39,90 52,90 78,90 91,90 117,90 130,90
Slovakia 12,90 38,90 50,90 75,90 88,90 113,90 125,90
Czech Republic 10,90 34,90 45,90 67,90 79,90 101,90 112,90
Spain 12,90 38,90 50,90   88,90 113,90 125,90
Hungary 14,90 39,90 53,90 79,90 93,90 119,90 133,90
Slovenia 12,90 38,90 50,90 75,90 88,90 113,90 125,90
Switzerland 47,90 79,90   127,90 141,90 174,90 189,90
Cyprus 14,90 40,90 55,90 82,90 96,90 124,90 138,90
UK 67,90 109,90 134,90 175,90 201,90 243,90 269,90

The conditions below apply. If you have any further questions, our contact details can be found in the imprint.

Payment conditions

The following payment options are available within Germany and EU countries:

  • Cash on collection
  • Advance payment by bank transfer
  • Payment by credit card (Paypal Service)
  • Payment by Paypal
  • Payment by Debit Note (Paypal Service)
  • Payment by direct transfer
  • Payment by Easy Credit Ratenkauf


Additional information about payment:

We reserve the right to make a delivery only after advance payment in individual cases.


Our bank details:

Account holder: Whitecorals Vertriebs GmbH
Bank Name: Deutsche Bank Stuttgart 
IBAN: DE19600700240191257505
BIC/SWIFT code: DEUTDEDBSTG


Shipping conditions:

Shipping is within the European Union.


Delivery period:

Unless otherwise stated in the item description, delivery of the goods within Germany will be within 1 - 4 days and delivery to other countries within 1 - 5 days. When paying in advance, the delivery period starts from the point at which payment is received.

Please note that there are no deliveries on Sundays and on public holidays.

If you are collecting the items yourself, we will inform you about the provision of the goods and the collection options by email. In this case we will not charge any shipping costs.


Shipping costs:

Shipping costs are including statutory VAT

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